ASR

Shipping & Returns Policy

Shipping

In providing the Purchase Services and Quotation Services, ASR Accessible Products offers a variety of delivery options provided by third party Delivery Service Providers. By default, shipping rates for all orders placed on the ASR Accessible Products website come with signature on delivery included and fully insured giving you peace of mind.

In stock items, typically ship with 2-3 business days. For items listed as “On Backorder”, we will notify you by email with an estimated shipping date upon order confirmation.

Special order items are not always stocked by ASR Accessible Products and may be sourced from overseas. When you order a special order item, we will email you the estimated shipping date upon order confirmation and keep you updated when the information becomes available to us. 

In the event that an item is lost or damaged in the course of the Delivery Services, we ask that you:

  • Contact us by sending an email to customercare@asrproducts.com.au outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services; and
  • Contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available.

If necessary and at the sole discretion of ASR Accessible Products, you may request that ASR Accessible Products make the enquiry’s with the Delivery Service Providers for the Delivery Services on your behalf.

Returns Policy

ASR Accessible Products may, at their sole discretion, provide a refund on the return of the Products within 30 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any change of mind return.

To initiate a return, simply email customercare@asrproducts.com.au stating your order number.

Note, products that have been ordered through the Quotation Services that are not listed for sale on the Website are not eligible for return.

For further information on Returns, Shipping and Warranty, please visit our Terms of Use page.