Privacy Policy

ASR Accessible Products is committed to providing quality products & services to you and this policy outlines our ongoing obligations to you in regards to how we manage your Personal Information.

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual and may include information such as your name, date of birth, email address, mailing address, phone number and identification numbers (such as NDIS Participant Number). ASR Accessible Products collects personal information depending on how you interact with us. 

We will collect personal information from you if you (or someone acting on your behalf): 

  • Applies to be a registered user of our website;
  • Orders products from our website; 
  • Makes a product, service or quote enquiry;
  • Subscribes to our mailing list;
  • Completes or submit a product registration or warranty (if applicable);
  • Corresponds with us via email or speaks with us on the phone;
  • Enters a promotion or competition; or
  • Completes an application or enters into an agreement. 

 When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We will only collect your personal information where it is reasonably necessary in order for us to give you the full benefit of the goods and services available from ASR Accessible Products.

How we handle Sensitive information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. 

 ASR Accessible Products does not typically request or collect Sensitive Information in order to provide you with products or services, however we may be provided with Sensitive Information (typically health related information), either by you or a Third Party, during the process of providing our products and services. Where we receive Sensitive Information, it will only be used for the benefit of providing products and services to you and will not be disclosed to any other party without your consent.

Need to provide us with another individual’s Personal Information?

ASR Accessible Products works with individuals, their carers and organisations in order to provide products and services. To achieve this, we collect personal information that you provide on another individual, organisation or entity’s behalf.

By providing ASR Accessible Products with another individual’s Personal Information, you confirm that:

  • The individual gives consent that the Personal Information can be provided to ASR Accessible Products; and
  • The supply of information is not in breach of our Terms and Conditions; and
  • Provision of the information does not breach any applicable laws.

 Personal Information we receive regarding another individual, organisation or entity is subject to this Privacy Policy. 

Personal Information we receive from Third Parties

Third Parties are individuals, organisations or entities other than yourself or ASR Accessible Products.

ASR Accessible Products may be provided with your Personal Information from a Third Party including, but not limited to, your health care professional, your care provider or plan manager so we can assist with quoting, sourcing and ordering products. Where we deem necessary and reasonable to do so, we will inform you of any personal information we have collected.

Health care professionals, care providers and plan managers can contact us by online inquiry, email or on the phone. Correspondence with these groups is typically about products which may or may not be suitable to you and your circumstances as they understand.

You must give consent for your health care professional or provider to reach out to us on your behalf.

Use of Online Data and Cookies

The ASR Accessible Products website uses Third Party applications and software which collects Online Data and Cookies which we use to monitor website usage, for analytical purposes and for security verification. Online Data is collected every time you visit our website and is only used to further improve our business. Most internet browsers contain options to control how your online data is used and distributed when you are online. We recommend using settings that suit your online privacy preferences.

When will Personal Information be Disclosed?

ASR Accessible Products may be required to disclose your personal information to Third Parties in order to provide our products and services.

Your Personal Information may be disclosed in a number of circumstances including the following:

  • To Third Parties where you consent to the use or disclosure;
  • To Third Parties which are necessary to fulfil supply of goods & services to you (such as freight and delivery providers, and ASR Accessible Products supply partners);
  • To Third Parties ASR Accessible Products use and trust for day to day business activities; and
  • Where required or authorised by law.

In circumstances where we must disclose Personal Information outside of providing our products and services to you, we will de-identify where necessary.

How we Secure Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client or business files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may request access to the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing or by email.

ASR Accessible Products will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality products & services to you.

Policy Updates

This Policy may change from time to time and with the latest version available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please write to us at:

ASR Accessible Products

PO BOX 4321 Dandenong South

Victoria 3164

Or email: